Business Operations & Customer Experience - Walk-in (23 Nov 2024)

We are looking for a candidate with 1-4  years of experience in handling international clients. You will be the bridge between our clients and internal teams to resolve any issues the client might face. Your client’s growth is your priority! Your role is also to promote customer satisfaction and maximize product adoption while ensuring a balanced approach to their onboarding journey.

Roles and responsibilities

• Identify customers’ needs and problems, and take proactive steps to maintain a positive experience.

• Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.

• Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems.

• Initiate and engage with customers through multiple channels namely Outbound calls & Inbound chats for effective communication and facilitation of product adoption.

• Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software.

• Track customer usage and provide proactive support, guiding them to optimize their experience and achieve the right balance in using our software.

• Have thorough knowledge of the product while continuously working towards the product’s improvement.

• Comprehend creative solutions to handle queries from customers and give them an excellent level of service.

• Flexible and receptive to change for continuous product transformation.

Must have:

• Any graduate with a minimum of 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)

• Willingness to work in the night shift. 

• Passion towards amazing customer experience.

• Good documentation skills to keep track of issues and tickets.

• Good knowledge on common apps and technologies in a professional environment.

• Should be willing to work from the office once a week.

• Ability to simplify complex technical concepts for easy understanding.

• Strong organizational skills and attention to detail.

• Proactive problem-solving mindset to effectively address customer needs.

• Growth mindset and excitement to learn new things.

• Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.

Workspace requirements

• Private workroom with the ambience to handle calls.

• Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

• Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).

• Power backup (if you have frequent power cut issues).

Note:

Shortlisted candidates for this role will be considered for one of the following positions:

• Customer onboarding specialist

• Product Expert

• Client Account Manager

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!