Jr Operations Analyst

About us

FULL Creative is a Portland-based product company with offices in India (Chennai), the United Kingdom (Edinburgh) and Canada (Toronto). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission to create a world that empowers people to work from Anywhere. FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where Work is what you do, not where you do it.

Our mission

FULL Creatives mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn't be either. We are building towards a future when people can contribute free from limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs.

We believe people should be able to work and learn together whether they're across the table or across the world. In the conference room of your office building, on a commuter train, or sitting inside a sidewalk cafe, we empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to improve it through solutions that scale, empower and disrupt expectations.

Roles & responsibilities

• Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.

• Ensure reports and analytics align with business goals and strategic direction.

• Identify, gather, and document new reporting requirements from internal stakeholders.

• Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.

• Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.

• Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.

• Monitor operational issues and collaborate with teams to offer real-time solutions.

• Work closely with Contact Center teams to support decision-making with timely and accurate data.

• Share knowledge and best practices across the team to drive continuous improvement.

Must have

• Experience 0-1 year

• Strong numerical and analytical skills with the ability to interpret data and identify trends.

• Basic understanding of Contact Center operations, metrics, and workflows.

• Proficiency in MS Office and Google Sheets for data handling and reporting.

• High attention to detail with strong planning and task prioritization skills.

• Excellent communication and active listening skills.

• Proactive approach to problem-solving with a solution-oriented mindset.

• Ability to manage time effectively and meet consistent deadlines.

• Strong team player with a sense of empathy, accountability, and collaboration.

• Commitment to continuous learning and knowledge sharing.

• Willingness to work in a 24/7/365 shift-based environment.

• Should be flexible coming to office as per business requirements.

Workspace requirements

• Private workroom with the ambience to handle calls.

• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

• Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).

• Power backup (if you have frequent power cut issues).