Job description

Roles & responsibilities

Working closely with Client Experience Associates (Internal) in resolving issues pertaining to the accounts that improve the effectiveness of their call handling.
Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and following up to ensure resolution whenever required.
Liaise between clients and internal teams (Product Development/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs.
Identifying customer needs, and problems and taking proactive steps to maintain positive experiences.
Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communications.
Should be flexible to work in night shifts and rotational shifts.

Job requirements

Your skills

Work experience of 0-1 year in client handling roles; preferably US/CA/UK clients via phone calls.
Passionate about client service with a knack for soft skills and telephone etiquette.
Clear, concise, and effective written and oral communication.
Growth mindset and excitement to learn new things.
Creative, enthusiastic, and energetic with great interpersonal skills and should be able to present ideas with conviction.
Ability to work in a fast-paced work environment with spontaneity.
Should be able to approach problems logically and rationally to help with the clarity of decision-making.
Achieve the KPI’S and objectives in the cadence set by the team.
The ability to stay calm and efficient under pressure.
The role follows a 5 day work week with rotational week-offs and in the night shift starting at 9.30 PM.
Employees will have scheduled breaks to maintain productivity and well-being throughout the workday

Workspace requirements

Private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).