Customer Onboarding Specialist

As a Customer Onboarding Specialist at our SAAS scheduling product , you’ll play a crucial role in driving product-led growth, guiding customers through their initial experiences with our software. Your mission is to promote customer satisfaction and maximize product adoption while ensuring a balanced approach to their onboarding journey.

What You’ll Do:

• Conduct Engaging Demos: Deliver informative product demos for prospective and new customers, creating a strong connection and enthusiasm for our software.

• Customer outreach : Initiate and engage with customers through multiple channels namely Outbound calls & Inbound chats for effective communication and facilitation of product adoption.

• Facilitate Onboarding Sessions: Ensure customers grasp the full spectrum of software features and functionalities, helping them find balance in their new tools.

• Provide Personalized Training: Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software.

• Collaborate with Teams: Work alongside support teams to ensure seamless transitions for new customers, fostering a cohesive connection that enhances their experience.

• Develop Resources: Create and update onboarding materials and resources, reflecting our commitment to providing balanced and comprehensive assistance.

• Gather Customer Feedback: Relay insights to product and development teams, contributing to our growth strategy and the ongoing improvement of our services.

• Monitor Adoption Rates: Track customer usage and provide proactive support, guiding them to optimize their experience and achieve the right balance in using our software.

• Troubleshoot Issues: Address inquiries and resolve challenges during the onboarding process, maintaining a strong connection with customers to enhance their satisfaction.

Must have:

• 1-3 years of experience in customer-facing sales/onboarding roles (US/UK/Canada).

• Bachelor’s degree in a related field or equivalent work experience.

• Excellent communication and presentation skills.

• Strong customer service orientation with a focus on satisfaction.

• Ability to simplify complex technical concepts for easy understanding.

• Strong organizational skills and attention to detail.

• Proactive problem-solving mindset to effectively address customer needs.

• Ability to work collaboratively with cross-functional teams.

Good to Have:

• Proficiency in software products and quick adaptability to new technologies.

• Familiarity with CRM systems and customer support tools.

• Previous experience in customer onboarding, support, or a similar role.

• Experience in conducting product demos or training sessions.

• Background in the software or tech industry is a plus.

Why Join Us?

At FULL Creative, we empower our team members to thrive in an environment that balances innovation with customer needs. If you’re passionate about technology and dedicated to helping customers succeed through meaningful connections, we’d love to have you on board!