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Chat Support

Chennai, Tamil Nādu, IndiaBusiness Operations

Job description

  • Handle customer queries primarily via web chat.
  • Educate current customers and potential customers on products and services.
  • Should be willing to handle customer escalations and calls when need persists.
  • Achieve the KPI’S and objectives in the cadence set by the team.
  • Building connection/rapport to personalise the chat conversation.
  • Be an active and responsible team member in all aspects of work.

Job requirements

  • Willing to visit office twice a week (Hybrid Model)
  • 1-2 years of experience in chat or customer facing roles.
  • Exceptional oral and written communication skills.
  • Passion towards amazing customer experience.
  • Excellent typing skills including speed and accuracy.
  • Ability to multitask and manage multiple conversations simultaneously.
  • Willing to work in rotational night shifts.
  • Flexibility to work in night shifts.
  • Good analytical and interpretational skills.
  • Attention to detail.